What is the time frame for reviewing candidate complaints?

The time frame for reviewing candidate complaints is established to ensure a thorough and efficient response to any issues that may arise during the certification process. Selecting a period of 120 days reflects a balance between allowing enough time for a careful evaluation of the complaint and the necessity for timely resolution. This allows the governing body to adequately investigate the matter, gather all relevant information, consult necessary parties, and come to a well-informed conclusion while keeping the interests of all candidates in mind.

This time frame is often set to adhere to industry standards for exams and certifications. It supports fairness by giving the board sufficient time to address and resolve issues without causing excessive delays that could potentially impact a candidate's standing or career progression.